Floor Staff - Crystal Lake Showplace 16 Starting Wage $15/hr. - Crystal Lake, IL

Regal • Crystal Lake, IL

1d • Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety and break-period laws. Where applicable, staff must keep required alcohol certification and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, consider alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Ability to perform the essential duties, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, handle emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate the Concession POS system and accurately handle payments, coupons, and concession stock inventory.
• Promote the Regal Crown Club, operate and clean concession equipment, and perform suggestive selling.
• Follow food safety laws and applicable break and meal-period laws; maintain required alcohol certifications and training when applicable.
• Collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, and unusual situations to management.
• Perform auxiliary in-auditorium concession sales as directed and clean auditoriums, restrooms, the lobby, hallways, and other areas.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility for a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed