Patient Representative - Crystal Lake & Barrington - 16-20 hr/week
About The Position
The Patient Representative is the first point of contact for patients, families, and other sources, helping create a welcoming and supportive experience and coordinate smooth, organized visits. The role works under the direct supervision of the Practice Manager and supports the practice’s patient service and administrative operations at both the Crystal Lake and Barrington locations. This is a 16-hour-per-week position with rotating Saturday shifts. Candidates must be able to commute to both locations. Shifts fall within the practices’ stated operating hours, including weekday shifts and rotating Saturday mornings at Crystal Lake. Pediatric Associates of Barrington is a community pediatric practice that has cared for families for almost 30 years. It has six clinicians and 18 team members across two locations, providing personalized care from newborn visits through young adulthood. It is part of PediaTrust, a group of pediatric practices serving Chicago-area families.
Requirements
- High school diploma.
- Two years of customer service experience.
- Ability to multitask.
- Detail oriented.
- Good communication and customer service skills.
- General computer knowledge.
- Problem-solving skills.
- Team player.
- Ability to commute to both the Crystal Lake and Barrington locations.
- Ability to perform the position’s physical and environmental duties, including some travel, bending, lifting, and walking, and working with exposure to infectious disease, biohazards, and other hazardous materials.
Nice To Haves
- Office-based work experience preferred.
Responsibilities
- Answer phones, schedule appointments, and verify patient information.
- Complete check-in, check-out, and end-of-day processing.
- Enter charges and collect and post payments.
- Collect patient balances.
- Copy medical records and scan incoming patient records and reports.
- Process medical records requests.
- Demonstrate and support PediaTrust Core Values.
- Perform digital health workflows and initiatives.
- Complete referral authorizations.
- Perform other duties as assigned.
Benefits
- 401(k) with profit sharing
- Differential pay
- Referral bonuses
- Employee Assistance Program (EAP) with free, confidential support
- Employee recognition program
- Company events
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
