Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health•Bladenboro, NC

20h•Onsite

About The Position

The Patient Representative supports clinic operations by ensuring efficient patient flow, accurate and timely billing submissions, and the initiation and maintenance of medical records. The role schedules patient visits and procedures, records ICD-10 and CPT-4 codes, transcribes non-medical dictation, and submits reports in a timely manner. It also provides receptionist support and assists with supply tracking and, as needed, non-invasive medical procedures or observation for security.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type 45–55 words per minute accurately.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing sufficient to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity.
Visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public-contact experience.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients and obtain accurate information; schedule initial and follow-up visits and procedures.
Ensure new-patient information is completed and medical-record information is updated.
Receive appointment calls, determine the appropriate provider, appointment length, and appointment type, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm appointments.
Enter ICD-10 and CPT-4 patient activity and procedure information into the data-processing system daily.
Transcribe non-medical dictation.
Submit billing invoices daily to the billing/collection department under the supervision of the Physician Billing Manager.
File, fax, and/or mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer the phone in accordance with the Clinic Guest Relations Policy.
Assist as needed with non-invasive medical procedures or serve as a security observer.
Direct emergency messages by locating administrative or medical staff when possible.
Perform other duties as assigned.