Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

21h•Onsite

About The Position

The Patient Representative ensures efficient patient flow through the CFV Podiatry Resident Clinic and supports accurate scheduling, patient registration, medical record maintenance, charge documentation, billing submission, transcription, and reporting. The position also provides reception and patient service, assists with supply inventory, and may assist with non-invasive procedures or act as a security observer.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type 45–55 words per minute accurately.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity and visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public contact.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients and obtain accurate information; schedule initial and follow-up visits and procedures.
Complete new-patient information and update medical records.
Handle appointment calls, determine the appropriate provider, appointment length, and appointment type, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm patient appointments.
Enter ICD-10 and CPT-4 patient activity and procedure information into the data processing system daily.
Transcribe non-medical dictation.
Submit billing invoices daily to the billing/collection department under the supervision of the Physician Billing Manager.
File, fax, or mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need reordering.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist as required with non-invasive medical procedures or serve as a security observer.
Know, when possible, where administrative and medical staff can be located and direct emergency messages.
Perform other duties as assigned.