Patient Representative - Full Time - F

UHS•Murrieta, CA

10d

About The Position

The Patient Representative provides Patient Care Services Representative coverage based on clinic requirements and performs the associated responsibilities. The role verifies and updates patient and insurance information, collects applicable copayments and other amounts due, and provides receipts. The representative cooperates in cross-training to help ensure coverage. In the Audiology department, duties may also include audiology-related testing equipment setup, operation, and maintenance; clinical procedures; device orientation and training; hearing aid troubleshooting and repair; maintaining patient, supply, and equipment records; patient intake; scheduling; referral management; chart record-keeping; provider support; follow-up; customer service; and administrative support. The position schedules new and established patients according to clinic and practitioner guidelines, manages provider calendars, checks patients in, arranges return appointments, and cancels or reschedules appointments as needed. Additional responsibilities include routing messages, preparing charts, filing medical records, assisting with staff training, maintaining office equipment, and supporting coverage across departments or facilities when required. The role is based on a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or General Education Degree (GED).
Good written and verbal communication skills.
Typing and general clerical skills.
Excellent telephone skills.

Nice To Haves

Medical terminology knowledge.
One year of medical office experience.

Responsibilities

Cooperate in cross-training for this position and other positions to ensure adequate coverage.
Travel between departments and facilities to assist with coverage as required.
Assist in training Patient Care Service staff in classroom or on-the-job settings.
Maintain provider schedules, including out-of-office meetings, lunches, and vacations, and update provider calendars in the computer.
Schedule new and established patients according to clinic guidelines and appointment scheduling policies and procedures.
Verify and update patient information, obtain copies of insurance cards, and make corrections in the computer promptly.
Collect payments, inform patients of their payment responsibility, and balance and deposit payments daily.
Make return appointments, cancel and reschedule appointments as needed, and follow patient check-in protocol.
Take and route messages for office staff and providers according to policy and procedure.
Prepare patient charts according to office procedure.
Maintain a pleasant, patient-oriented atmosphere through professional conduct, appearance, and demeanor.
Perform duties according to assignment, such as patient check-in or appointment scheduling.
File documents daily in medical records.
Maintain office equipment, including fax machines, copiers, and printers.
In Audiology, support audiologists with testing equipment setup, operation and maintenance; clinical procedures; device orientation and training; hearing aid troubleshooting and repair; patient and equipment records; intake, scheduling, referrals, chart records, provider support, follow-up, customer service, and administrative tasks.