Patient Care Representative - Full-Time

Greater Austin Allergy • Austin, TX

3d

About The Position

Greater Austin Allergy is hiring a full-time Patient Care Representative (PCR) to support its South Austin clinics. The role may require floating to other South Austin locations. PCRs support the allergy, asthma, and immunology care team by communicating with patients in person and over the phone, documenting related data, administering diagnostic testing and evaluations, and managing clinic workflow. The role calls for a reliable, flexible, well-organized, client-focused team member who can maintain relationships with patients, medical staff, and providers and handle multiple tasks in a fast-paced environment. Collaboration and teamwork are emphasized.

Requirements

• At least two years of patient care experience is preferred.
• Ability to stand for extended periods throughout the day.
• Ability and willingness to cross-train and support other clinical areas when necessary.
• Ability to maintain relationships with patients, medical staff, and providers.
• Ability to perform multiple tasks in a fast-paced environment.
• Reliability, flexibility, and strong organizational skills.
• Commitment to providing high-quality care and collaborating with a team.

Responsibilities

• Provide an outstanding patient experience during phone conversations and office visits, and when responding to patient concerns or complaints.
• Communicate with patients in person and over the phone.
• Document related patient data.
• Administer diagnostic testing and evaluations.
• Manage overall clinic workflow.
• Cross-train and support other clinical areas when necessary.
• Comply with regulations, standard operating procedures, and state-mandated laws.
• Float to South Austin clinic locations as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed