Patient Care Representative

Tyson Eye • Cape Coral, FL

3d

About The Position

The Patient Care Representative works in Tyson Eye’s Communication Center and manages inbound and outbound calls. The role follows communication scripts, handles a variety of topics, and serves as a liaison between the company and its customers. Responsibilities also include reviewing documents to ensure billing information is complete, entering new patient information, scheduling, and directing callers to the appropriate departments. Representatives use available resources to respond accurately to patient inquiries and requests.

The position begins with 6 months to 1 year of in-office training, after which the employee may move into a remote position. Tyson Eye describes itself as a premier eye care center in Southwest Florida, committed to delivering modern technology with old-fashioned concern and providing excellent patient care through teamwork.

Requirements

• Provide exceptional customer service.
• Be a dependable team player.
• Be able to train in the office for 6 months to 1 year before moving into a remote position.
• Be able to learn new things.
• Have knowledge of reviewing patient charts, verifying information, explaining charges, and answering questions.
• Be able to write succinct and accurate notes in patients’ electronic health records.
• Have previous inside sales or call center experience.
• Be proficient with technology.

Nice To Haves

• Ability to speak a second language.

Responsibilities

• Manage inbound and outbound calls in the Communication Center.
• Follow communication scripts and handle a variety of topics.
• Act as a liaison between Tyson Eye and its customers.
• Review documents to ensure appropriate information has been obtained for billing purposes.
• Enter new patient information.
• Schedule patients and direct callers to appropriate departments.
• Use appropriate resources to provide accurate responses to patient inquiries and requests.
• Review patient charts, verify information, explain charges, and answer questions.
• Write succinct and accurate notes in patients’ electronic health records.

Benefits

• Professional, collaborative culture and supportive co-workers.
• Training and potential for career advancement.
• Health insurance.
• Dental insurance.
• Life insurance.
• Paid time off.
• Paid holidays.
• IRA with company match.
• Discounted optical and vision care.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed