Patient Care Representative

Cape Cod Healthcare•Orleans, MA

About The Position

The Patient Care Representative supports patients by advocating for their appointments and healthcare needs, fielding questions and concerns, and communicating unresolved issues to a manager or designee for timely intervention. The role processes messages and reports them to the appropriate physicians and teams when necessary, while maintaining accurate records of calls and related details. The representative answers phones according to department standards and communicates effectively and efficiently, including when assigned to the call center. The position also includes attending and actively participating in team meetings, performing other related duties as assigned, and consistently providing service excellence to patients, family members, visitors, volunteers, and coworkers in keeping with MACC’s CARES commitment: compassion, accountability, respect, excellence, and service.

Requirements

Ability to read, write, and communicate in English at the level of a high school graduate.
Ability to work independently in a fast-paced environment.
Excellent telephone and communication skills.
Strong interpersonal, customer service, and time management skills.
Experience with current office technology and proficiency with computer office applications.

Nice To Haves

Minimum of one year of experience in a clinical setting preferred.

Responsibilities

Advocate for patients’ appointments and healthcare needs.
Communicate unresolved issues to a manager or designee to facilitate timely interventions.
Demonstrate excellent communication skills effectively and efficiently.
Maintain accurate records of calls and corresponding details.
Efficiently field patient questions and concerns.
Process messages and report them to the respective physicians and their teams when necessary.
Attend and actively participate in team meetings.
Answer phones in accordance with department standards to achieve expected goals.
Communicate effectively and efficiently when assigned to the call center.
Perform other work-related duties as assigned.
Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers in a manner reflecting MACC’s CARES commitment.