Patient Care Representative

Milford Regional Medical Center•Milford, MA

11d

About The Position

The Patient Care Representative contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. The role supports patients, doctors, and internal teams while helping maintain patient flow, accurate records, privacy, and effective scheduling. The listed hours are Monday through Friday, 2:30–11 p.m. The representative greets patients, assists with check-in, verifies and enters information, handles payments and deposits, responds to patient and doctor concerns, and coordinates with technologists, radiologists, Customer Care, and other departments. The role also includes mail and delivery processing, preparing for the next day’s appointments, supporting new employee onboarding and training, and carrying out other related duties as required.

Requirements

High school diploma required.
Excellent communication skills required.
Computer proficiency required.
Attention to detail and typing accuracy required.
Ability to follow instructions with minimal supervision.
Demonstrated ability to multitask and exceed customer expectations.
Ability to sit for extended periods while performing data entry and receiving information by phone; this requirement can be met with or without reasonable accommodation.

Nice To Haves

Medical office or healthcare administration coursework.
Knowledge of anatomy, medical terminology, and insurance requirements.

Responsibilities

Greet patients, collect required copayments, deductibles, and coinsurance, and explain consent forms.
Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
Recognize when language services are needed and use them appropriately.
Distribute films and CDs as required while following HIPAA and the Patient Privacy Policy.
Collaborate with technologists and radiologists to support proper patient flow.
Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
Prepare for the next day’s appointment schedule and communicate potential issues.
Maintain confidentiality for all customer groups.
Verify and enter necessary information into company systems.
Respond appropriately to emergency patient scheduling situations.
Support Customer Care with machine utilization by filling the template, including use of the waitlist, 1/1, and 7/4.
Respond to patient and doctor concerns accurately, efficiently, and professionally.
Keep management informed of situations and conditions that may affect the company, departments, or customer groups.
Stay current on changes to policies and procedures that affect daily work.
Maintain copay and petty cash accuracy and make daily bank deposits.
Assist with onboarding and training new employees.
Perform other related duties as required, including work of a lower or equivalent classification as directed and higher-classification work for training, development, or situational needs.
Work to maintain survey return rates in line with company guidelines and goals.
Collaborate across multiple departments to support workflow efficiency.