Patient Care Representative

Shields Health Solutions • Milford, MA

13d • $17 - $29

About The Position

The Patient Care Representative contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. The role supports patients throughout check-in and their visit, helps maintain efficient patient flow, handles scheduling and administrative tasks, and collaborates with technologists, radiologists, and other departments. The representative also protects customer confidentiality, follows current policies and procedures, and supports onboarding and training of new employees.

The schedule is Monday through Friday, 2:30 p.m. to 11:00 p.m. The pay range is $17–$29 per hour, plus benefits. Individual pay is based on skills, experience, and other relevant factors. The listed duties are not exhaustive; the incumbent may perform work of a lower or equivalent classification as required or directed, and higher-classification work for training and development or as situationally warranted.

Requirements

• High school diploma.
• Excellent communication skills.
• Computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods while performing data entry and taking information by phone; this requirement can be met with or without reasonable accommodation.

Nice To Haves

• Medical office or healthcare administration coursework.
• Knowledge of anatomy, medical terminology, and insurance requirements.

Responsibilities

• Greet patients, collect applicable copayments, deductibles, and coinsurance, and explain the consent form.
• Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
• Recognize when language services are needed and use them appropriately.
• Distribute films and CDs as required while maintaining HIPAA and patient privacy requirements.
• Collaborate with technologists and radiologists to ensure proper patient flow.
• Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
• Prepare for the next day’s appointment schedule and communicate potential issues.
• Maintain confidentiality for all customer groups.
• Verify and enter necessary information into company systems.
• Respond appropriately to emergency patient scheduling situations.
• Support customer care and machine utilization by filling the template, using the waitlist, 1/1, and 7/4.
• Respond to patient and doctor concerns accurately, efficiently, and professionally.
• Keep management informed of situations or conditions that could affect the company, departments, or customer groups.
• Remain current on policy and procedure changes that affect daily work.
• Maintain copay and petty-cash accuracy and make daily bank deposits.
• Assist with onboarding and training new employees.
• Perform other related duties as required.
• Help maintain survey return rates in accordance with company guidelines and goals.
• Collaborate across departments to support workflow efficiencies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED