Patient Care Representative

Anovorx Group • Memphis, TN

1d • Onsite

About The Position

The Patient Care Representative serves as a primary point of contact for patients, caregivers, healthcare providers, and internal pharmacy teams. The role supports coordination of patient services, prescription processing, refill management, and patient satisfaction while maintaining compliance with pharmacy regulations, HIPAA requirements, and company policies.

The position handles inbound and outbound patient communications, prescription shipment scheduling, delivery coordination, recordkeeping, and documentation of patient interactions. It also supports departmental and organizational performance improvement and quality activities. Regular and reliable attendance is expected, and other work-related duties may be assigned by a supervisor or manager.

Requirements

• High school diploma or GED.
• At least 1 year of customer service, healthcare, pharmacy, call center, or patient support experience.
• Strong customer service and patient engagement skills.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and pharmacy management systems.
• Ability to work independently and collaboratively within a team environment.
• Willingness and ability to work any dedicated 8-hour shift between 7 a.m. and 7 p.m.
• Willingness and ability to work onsite during the regularly scheduled Monday-Friday shift, if applicable.

Nice To Haves

• Associate or bachelor's degree.
• Experience in specialty pharmacy, retail pharmacy, or healthcare services.
• Knowledge of pharmacy terminology, insurance processes, and prescription workflows.

Responsibilities

• Answer inbound calls from patients, prescribers, payers, and others; transfer callers to the appropriate team or department when unable to assist.
• Make outbound calls to patients to schedule prescription shipments and delivery logistics.
• Enter prescription scheduling, pre-call assessments, progress notes, and other required information into computer systems.
• Maintain accurate patient records and follow-ups.
• Coordinate prescription refills and delivery logistics.
• Document patient interactions and updates in pharmacy computer systems.
• Participate in departmental and organizational performance improvement and quality activities.
• Maintain regular and reliable attendance.
• Perform other work-related duties as assigned by a supervisor or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED