Patient Representative

Orthopedic Health of Kansas City • Kansas City, KS

81d • Onsite

About The Position

We are seeking a compassionate and detail-oriented Patient Representative to join our healthcare team in Kansas City, MO. The ideal candidate will serve as a liaison between patients and healthcare providers, ensuring a positive patient experience by addressing inquiries, resolving concerns, and facilitating communication.

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and patient management software.
• Ability to work effectively both independently and as part of a team.

Nice To Haves

• Associate’s degree or higher preferred.
• Previous experience in a healthcare or customer service role is a plus.

Responsibilities

• Greet and assist patients upon arrival, providing information and guidance as needed.
• Answer patient inquiries via phone, email, or in-person promptly and professionally.
• Schedule and confirm patient appointments, coordinating with medical staff and departments.
• Assist patients with completing necessary forms and documentation.
• Address patient concerns and complaints, escalating issues to appropriate personnel when necessary.
• Maintain accurate patient records and update information in the healthcare system.
• Collaborate with healthcare providers to ensure seamless patient care and communication.
• Educate patients about hospital policies, procedures, and available services.
• Support billing and insurance inquiries by directing patients to the appropriate departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED