Patient Representative

Excelsia Injury Care•Philadelphia, PA

14d

About The Position

Excelsia Injury Care is hiring a Patient Representative to support patient-facing and administrative operations in a medical office. The role includes greeting patients, checking them in and out, coordinating appointments and follow-up, maintaining records and paperwork in the electronic health record, and keeping the reception area and patient rooms organized. The representative also provides administrative and non-clinical support to chiropractors, helping prepare patients and charts, coordinate documentation, and facilitate communication in accordance with Pennsylvania scope-of-practice guidelines. The position assists with patient-care flow by managing schedules, obtaining prior authorizations, and ensuring documentation is available before treatment. Patient education and liaison activities are performed under provider direction. Excelsia Injury Care provides outpatient services for people injured in motor vehicle or work-related accidents. Its care system spans medical, orthopedic, neurology, rehabilitation, diagnostic, and surgical services, and the company states a commitment to patient-centered care and high legal, regulatory, and ethical standards.

Requirements

High school diploma or GED equivalent.
At least 6 months of medical experience in an administrative physician-office setting.
Computer skills, including data entry, Word, and Outlook.
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Patient management skills.
Excellent communication and organizational skills.
Basic understanding of medical-office procedures.
Ability to interact effectively with doctors, patients, and coworkers.
Ability to triage patients and take basic vital signs, including blood pressure, pulse, and respiration.

Responsibilities

Greet patients and check them in and out using proper customer service etiquette.
Make confirmation calls and no-show follow-up calls.
Scan and upload paperwork to the EHR, request hospital records, manage faxes, update spreadsheets, and keep emails up to date.
Perform drug screening.
Keep the reception area and patient rooms clean and organized.
Support chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
Provide administrative and non-clinical support to chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Manage schedules, obtain prior authorizations, and ensure chiropractors have complete documentation before treatment.
Coordinate appointments and documentation and provide patient education under provider direction.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after the hire date.
PTO accrued starting on the first day of work.
Eight company-recognized paid holidays plus one floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Shopping discounts and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.
Competitive salary.
Stable work environment.