Patient Representative

Methodist Health System•Arlington, TX

10d

About The Position

The Patient Representative works in the Patient Care department and reports directly to the Office Manager. The role greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. The position supports clinic efficiency and a cooperative team approach to high-quality patient care.

Requirements

High school education or equivalent.
Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer the telephone in a pleasant and helpful manner.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials using alphabetical or numerical systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Strong communication skills and consistent use of judgment and discretion.
Typing or data-entry experience at 40 words per minute.
Ability to meet the physical demands of frequent mobility or extended sitting, occasional bending and stooping, occasional lifting of boxes weighing up to 50 pounds, and manual dexterity to operate office technology.
Eyesight correctable to 20/20 for reading numbers, policies, and computer terminals, and hearing within normal range for telephone use.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of previous front-office experience using medical management software.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in the medical record.
Assist patients with ambulatory difficulties and follow office scheduling policies.
Collect payments and enter charges into the computer system.
Register new patients and verify patient addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and convey information to appropriate parties.
Maintain a neat and orderly work and reception area.
Advise the Practice Manager of Front Office problems and concerns and help resolve them.
Attend scheduled educational and staff meetings.
Determine and input the daily balance of charges and receipts as assigned by the Office Manager.
Follow established policies and procedures and adhere to OSHA regulations.
Work cooperatively with other staff to support patient care, staff cooperation, and clinic efficiency.