Patient Representative

HCA Healthcare • Mansfield, TX

2d

About The Position

The Patient Representative supports patient check-in and front-desk operations at a CareNow urgent care clinic. The role ensures Web Check-in procedures are followed, responds to clinic phone calls, verifies insurance, and provides information or refers questions as needed. The representative also supports occupational health services by following client preference cards and occupational procedures, reviewing patient paperwork for completeness, and collecting required insurance and demographic information. At the end of each shift, the representative completes a Daily Balance Checklist to account for and document all forms of payment.

Requirements

• Strong customer service skills.
• Ability to work with multiple computer programs.
• Obtain BLS certification within 30 days of starting; certification is required.

Nice To Haves

• One year of clinical experience in a patient care setting is preferred.

Responsibilities

• Check in patients in a timely manner.
• Follow all Web Check-in procedures.
• Answer clinic phone calls, provide information, and refer questions as needed.
• Verify insurance accurately and promptly.
• Follow occupational clients’ preference cards and occupational procedures.
• Review patient paperwork for completeness and ensure required insurance and demographic information is collected.
• Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan and flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed