Patient Representative - Full Time - Temporary

UHS•Riverside, CA

22d

About The Position

Provides Patient Care Services Representative coverage according to clinic requirements and assumes the responsibilities of that role. Verifies patient and insurance information, collects applicable copayments and balances, and provides receipts. The role supports scheduling, registration, check-in, records, provider schedules, messages, and daily office operations, and cooperates in cross-training to maintain coverage. The position may require travel between departments and facilities and work at all urgent care sites. In Audiology, duties may also include audiologist-supervised equipment setup, operation and maintenance; clinical procedures; device orientation and training; hearing aid troubleshooting and repair; and related patient, supply, equipment, clinical, and administrative records and support.

Requirements

High school diploma or GED.
Good written and verbal communication skills.
Typing and general clerical skills.
Excellent telephone skills.

Nice To Haves

Medical terminology knowledge.
One year of medical office experience.

Responsibilities

Cross-train for this position and other positions, and cooperate in training others, to ensure adequate coverage.
Travel between departments and facilities as needed to assist with coverage; work at all urgent care sites.
Assist with training Patient Care Service staff in classroom and on-the-job settings.
Maintain provider schedules, including out-of-office meetings, lunches, and vacations, and update provider calendars in the computer.
Schedule new and established patients according to clinic guidelines and practitioner scheduling policies.
Verify and update patient information, obtain copies of insurance cards, and promptly make corrections in the computer.
Collect payments, explain patients’ payment responsibilities according to Business Office guidelines, and balance and deposit payments daily.
Make return appointments, cancel and reschedule appointments as needed, and follow patient check-in protocols.
Take and route messages for office staff and providers according to policy and procedure.
Prepare patient charts according to office procedures and file documents daily in medical records.
Maintain a pleasant, patient-oriented atmosphere through professional conduct, appearance, and demeanor.
Perform duties that vary according to assignment, such as patient check-in or appointment scheduling.
Maintain office equipment, including fax machines, copiers, and printers.
In the Audiology department, perform audiologist-directed and supervised tasks, which may include equipment setup, operation and maintenance; clinical procedures; device orientation and training; hearing aid troubleshooting and repair; and maintaining patient, supply, equipment, and clinical records.