Patient Representative

Midstate Radiology Associates•West Hartford, CT

5d•$20 - $25•Onsite

About The Position

The Patient Representative serves as the face of the imaging department and provides varied, multi-skilled secretarial, clerical, and administrative support to an assigned imaging location. The role requires creativity, independent and discretionary judgment, and strict confidentiality while meeting the needs of internal and external customers. The position is full-time at the West Hartford Imaging Location. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a rotating Sunday shift every fourth Sunday; the following Friday is off. The position is listed as 40 hours per week. Starting compensation is $20.00 to $25.30 per hour, based on qualifications and experience.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Knowledge of quality assurance and customer service principles and practices.
Ability to communicate effectively with patients, relatives, medical staff, and co-workers.
Ability to relate to patients from diverse cultural and socioeconomic backgrounds.
Ability to maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions; attention to detail.
Basic keyboard skills and proficiency using a personal computer.
Ability to remain stationary, often sitting for prolonged periods; adjust or move objects up to 15 pounds in all directions; perform repetitive motions involving the wrists, hands, or fingers; lift up to 20 pounds at times; move about to accomplish tasks or travel between worksites; and access and navigate the organization's facilities.

Nice To Haves

At least one year of customer service experience in a medical setting is preferred.

Responsibilities

Greet patients and help maintain timely, accurate patient flow.
Obtain, enter, and verify patient demographic and insurance information required for registration.
Collect insurance co-payments as applicable.
Enter orders through interfaced systems using diagnosis codes and contact physician offices to clarify orders.
Explain financial requirements to patients or responsible parties and provide payment instructions when required.
Obtain necessary signatures and initiate required documents for scheduled procedures.
Perform insurance verification.
Schedule radiology exams, obtain and enter symptom and diagnosis information, and maintain familiarity with exam preparations.
Prepare required paperwork for scheduled appointments to support efficient service on the day of procedures.
Work with other departments, carriers, and physician offices to obtain accurate demographic and insurance information.
Answer phones using an appropriate greeting and transfer calls as needed.
Provide reports and images on CD to patients or physician offices.
Follow administrative policies and procedures, including department cleanliness and disinfecting.
Assist with the Hereditary Cancer Risk Assessment program.
Perform other duties as assigned.