Patient Representative

UHS•Eastvale, CA

6d•Onsite

About The Position

Riverside Medical Clinic, a part of the RMC Family since 1935, is seeking a Patient Care Services Representative. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region, and we value passion, inspiration, and talent in serving others. We offer a supportive environment for professional development, focusing on quality healthcare and improving lives. This role involves providing patient care services coverage, verifying patient and insurance information, collecting co-pays, and cross-training to ensure continuous coverage. Patient Representatives in the Audiology department may also assist audiologists with equipment setup, testing, device orientation, hearing aid troubleshooting, and record maintenance.

Requirements

High school diploma or general education degree (GED) required.
Good written and verbal communication skills.
Typing skills.
General clerical skills.
Excellent telephone skills.

Nice To Haves

Medical terminology preferred.
One year medical office experience preferred.

Responsibilities

Provide Patient Care Services Representative coverage based on clinic requirements.
Verify established patient information for accuracy and correct insurance details.
Collect co-pays and amounts due, providing patients with receipts.
Cooperate in cross-training others to ensure coverage at all times.
Perform tasks prescribed, directed, and supervised by audiologists in the Audiology department, including testing equipment setup, operation and maintenance; clinical procedures, device orientation and training; hearing aid trouble shooting and repair; maintaining records related to patients, supplies, equipment; clinical activities including patient intake, scheduling, referral management, chart record-keeping, provider support requests, follow-up, customer service and other administrative support.
Cooperate in the cross training of this position to ensure adequate coverage at all times.
May travel between departments and facilities to assist in coverage as required.
Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings).
Responsible for following and keeping each provider’s schedule (e.g. Out-of-office meetings, lunches, and/or vacations). Update provider’s calendar as needed in computer.
Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
Verify and update patient information following patient registration criteria; obtain copies of insurance care. Make corrections into computer immediately.
Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis.
Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow protocol for all patients’ check-in.
Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
Prepare charts according to office procedure.
Assume responsibility for initiating a pleasant, patient –oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
Duties may vary occurring to assignment (e.g. check-in or appointment scheduling for Patient Service Representative).
Filing document daily in medical records.
Assume maintenance responsibility for office equipment (fax, copier, printer, etc.).
Cooperates in cross-training others to this position to ensure coverage at all times.