Patient Representative

Midstate Radiology Associates•West Hartford, CT

4d•Onsite

About The Position

Midstate Radiology Associates is hiring a full-time Patient Representative for its West Hartford Imaging Location. The Patient Representative is the face of the imaging department and provides varied, multi-skilled secretarial, clerical, and administrative support. The role requires creativity, independent and discretionary judgment, and complete confidentiality to meet the needs of internal and external customers. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with rotating Sundays (every fourth Sunday); the following Friday is then off. The position is 40 hours per week. The starting rate is $20.00 to $25.30 per hour, based on qualifications and experience.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Knowledge of quality assurance and customer service principles and practices.
Ability to communicate effectively with patients, relatives, medical staff, and co-workers.
Ability to relate to patients from diverse cultural and socioeconomic backgrounds.
Ability to maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions.
Attention to detail.
Basic keyboard skills and proficiency using a personal computer.

Nice To Haves

At least one year of customer service experience in a medical setting is preferred.

Responsibilities

Greet patients and help maintain timely, accurate patient flow.
Obtain, enter, and verify patient demographic and insurance information needed for registration.
Collect insurance co-pays as applicable.
Enter orders through interfaced systems using diagnosis codes and contact physician offices to clarify orders.
Explain financial requirements to patients or responsible parties and provide payment instructions when required.
Obtain required signatures and initiate documents for scheduled procedures.
Perform insurance verification.
Schedule radiology exams, entering relevant symptom and diagnosis information and applying knowledge of exam preparations.
Prepare paperwork for scheduled appointments to support efficient service on the procedure date.
Coordinate with other departments, carriers, and physician offices to obtain accurate demographic and insurance information.
Answer and transfer phone calls as appropriate.
Provide reports and images on CD to patients or physician offices.
Follow administrative policies and procedures, including department cleanliness and disinfecting.
Assist with the Hereditary Cancer Risk Assessment program.
Perform other duties as assigned.