Patient Representative

HCA Healthcare • Irving, TX

7d

About The Position

CareNow, part of HCA Healthcare, is seeking a Patient Representative to support patient check-in and clinic operations. The role includes following Web Check-in procedures, answering clinic phone calls, verifying insurance, ensuring occupational client preferences and procedures are followed, reviewing paperwork for completeness, collecting insurance and demographic information, and completing the Daily Balance Checklist after each shift. The checklist includes accounting for and documenting all forms of payment.

Requirements

• Strong customer service skills.
• Ability to work with multiple computer programs.
• Obtain BLS certification within 30 days of start.

Nice To Haves

• One year of clinical experience in a patient care setting is preferred.

Responsibilities

• Check in patients in a timely manner.
• Follow all Web Check-in procedures.
• Answer clinic phone calls, provide information, and refer questions to others as needed.
• Verify insurance in a timely and accurate manner.
• Follow occupational client preference cards and occupational procedures.
• Review patient paperwork for completeness and ensure necessary insurance and demographic information is collected.
• Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Free counseling and referral services.
• Paid time off and paid family leave.
• Long- and short-term disability coverage and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan.
• Flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed