PATIENT REPRESENTATIVE- FLOATER

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA•Lenoir, NC

22d•Onsite

About The Position

The Patient Representative greets patients and records information in a computer system to support patient care. This floater position works in the front office and may be cross-trained to assist in all front-office areas. The role maintains positive, professional relationships with patients and helps address their concerns by directing them to the appropriate area. The position processes patient charts and charges using a web-based program; collects and updates demographic and insurance information; scans documents; enters referrals; explains required documentation and obtains patient signatures; and collects copays, balances, and other patient fees. It also prints encounter forms, bills, appointment correspondence, and visit summaries; posts charges; schedules or reschedules return appointments; transfers calls; pages physicians or departments as needed; and balances the daily cash drawer and incoming transactions. Candidates should be able to read and understand simple instructions, write simple correspondence, communicate information effectively, perform basic arithmetic and percentages, and use common-sense reasoning in standardized situations. The employee is regularly required to sit, use hands, reach, and talk or hear; frequently stand and walk; and occasionally stoop, kneel, crouch, or crawl. The role requires the ability to lift up to 20 pounds. The work environment typically has moderate noise.

Requirements

Knowledge of medical insurance and ability to read an insurance card.
Excellent communication and organizational skills.
Proficiency with most software applications in a Windows environment.
Ability to type 25 words per minute with an error rate below 3%.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and compute rates and percentages.
Ability to apply common-sense understanding to detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
One-year certificate from a college or technical school, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Maintain positive and professional relationships with patients.
Enter information needed to process patient charts and charges using a web-based program.
Collect and update demographic and insurance information, scan physical copies, and enter referrals as needed at check-in.
Explain required documentation and obtain patient signatures.
Collect required copays or balances at check-in.
Print encounter forms, encounter bills, appointment correspondence, and visit summaries.
Post charges into the practice system.
Collect fees for optical, surgical, elective services, and patient responsibilities not covered by copay benefits at check-out.
Schedule and reschedule return appointments, transfer calls, and page physicians or departments as needed.
Balance the daily cash drawer and account for incoming transactions.
Assist patients with concerns and direct them to the appropriate area.
Cross-train as needed to assist in all front-office areas and perform other necessary front-office duties.