Patient Representative

Sun River Health•Brooklyn, NY

10d•Onsite

About The Position

Sun River Health is seeking a full-time Patient Representative to join the team at its Bedford Avenue location in Brooklyn, NY. The role provides patient-centered front-desk support and facilitates access to services in a pleasant, knowledgeable, and efficient manner. The Patient Representative communicates with a diverse population and is an important access point for patients receiving care. The position is responsible for patient registration and appointments and performs duties in compliance with applicable systems and job-specific standards. Sun River Health is a nonprofit Federally Qualified Health Center serving communities across New York. Its mission is to increase access to comprehensive primary and preventive health care, especially for underserved and vulnerable populations.

Requirements

High school diploma or GED.
2–4 years of minimum work-related experience.

Nice To Haves

Bilingual in English and Spanish, orally and in writing.

Responsibilities

Assist with daily reception activities and initiate processes needed for patient services.
Communicate effectively with patients and team members about all aspects of service.
Contact patients by telephone and mail.
Schedule appointments, collect fees, and explain services and patient charges.
Distribute patient materials, including satisfaction cards, patient rights information, and other appropriate materials.
Verify insurance and set fees based on the sliding scale.

Benefits

Medical, dental, and vision insurance.
Life and disability coverage.
Retirement savings plan.
Commuter and transit benefits.
Employee Assistance Program (EAP).
Employee discount program.
Professional development opportunities.
Education and loan assistance programs, including eligible federal and state loan repayment or forgiveness programs.
Tuition reimbursement for eligible job-related coursework completed through accredited institutions.
$1,500 sign-on bonus for eligible external applicants; terms and conditions apply.