Patient Representative

HCA Healthcare•Franklin, TN

12d

About The Position

CareNow, part of HCA Healthcare, is seeking a Patient Representative to support patient care at an urgent care clinic. The role involves checking in patients, following Web Check-in procedures, answering clinic phone calls, verifying insurance, and ensuring patient paperwork and occupational procedures are completed accurately. The representative also completes the Daily Balance Checklist after each shift to account for and document all forms of payment. CareNow clinic hours are Monday through Friday, 8 a.m. to 9 p.m.; Saturday, 8 a.m. to 8 p.m.; and Sunday, 8 a.m. to 5 p.m. The position requires flexibility to work during these hours. BLS certification must be obtained within 30 days of starting.

Requirements

Strong customer service skills.
Ability to work with multiple computer programs.
Obtain BLS certification within 30 days of starting.

Nice To Haves

One year of clinical experience in a patient care setting is preferred.
Potential Army Military Occupational Specialist matches: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, 68Y.
Potential Air Force AFSC matches: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1, 4P0X1, 4V0X1.

Responsibilities

Check in patients in a timely manner.
Follow all Web Check-in procedures.
Answer clinic phone calls, provide information, or refer questions as needed.
Verify insurance accurately and promptly.
Follow occupational clients’ preference cards and occupational procedures.
Review patient paperwork for completeness and ensure necessary insurance and demographic information is collected.
Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.