Patient Relations Coordinator (Customer Service Rep I 01041)

Mid-Cities Home Medical Delivery Service • Grand Prairie, TX

4d • Onsite

About The Position

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business that supports in-home medical needs for Veterans across Texas, Arizona, and Southern California. The Patient Relations Coordinator provides care-coordination support for Veterans, hospitals, and patients, helping departments deliver compassionate, high-quality service. The role handles a high volume of patient and provider calls, processes orders, coordinates work across branches, assists with equipment troubleshooting, educates patients and caregivers, maintains accurate patient records, and supports daily reporting. The coordinator is cross-trained to work across multiple departments as needed. This is an on-site position with an 8 a.m.–5 p.m. schedule; weekend work may be needed in emergency situations.

Requirements

• High school diploma or higher education.
• At least 2 years of experience in a medical office, call center, durable medical equipment (DME) setting, or hospital.
• Ability to understand and speak English fluently.
• Ability to process written and oral communications from various sources.
• Ability to work the 8 a.m.–5 p.m. shift.
• Ability to work weekends in emergency situations only.
• Advanced data-entry skills, including 10-key and typing at 35 WPM.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• High-volume call experience.
• Ability to multitask and communicate effectively while documenting processes.
• Effective time-management skills.
• Must be legally able to work in the United States.

Nice To Haves

• Brightree and Apachetta experience, or experience with other Windows-based EMR software, is highly preferred.
• Medical chat software experience.
• Spanish language skills.
• Military retirees, Veterans, and their family members are encouraged to apply.

Responsibilities

• Handle high volumes of inbound and outbound calls with patients, family members, and medical providers.
• Process order entries, potentially up to 100 per day.
• Coordinate with various branches for remote printing and remain flexible between duties.
• Troubleshoot equipment for repair or determine whether it is damaged beyond repair.
• Educate patients and caregivers about oxygen, equipment, and hospital requirements or policies.
• Document patient records, including missed appointments, prescription changes, patient audits, file research, and personal-information changes, to maintain file integrity.
• Resolve issues with the Veterans Affairs (VA) office.
• Run and process daily route reports.
• Cross-train and perform duties in multiple departments as needed.

Benefits

• 401(k) with 2% matching.
• Employer-paid medical, dental, vision, life insurance, and long-term disability coverage for employee-only coverage.
• Paid holidays.
• Vacation and sick time.
• Discretionary performance-based employee bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED