Patient Relations Coordinator (Customer Service Rep I 01041)

Mid-Cities Medical • Grand Prairie, TX

5d • Onsite

About The Position

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business that supports in-home medical needs for Veterans across Texas, Arizona, and Southern California. The Patient Relations Coordinator provides care-coordination support for veterans, hospitals, and patients, helping departments deliver compassionate, high-quality service. The role involves high-volume communication, order processing, patient-record maintenance, equipment troubleshooting, and coordination across departments. The position is onsite and scheduled Monday through Friday, 8 a.m. to 5 p.m.; weekend work may be needed in emergency situations.

Requirements

• High school diploma or higher education.
• At least 2 years of experience in a medical office, call center, DME, or hospital.
• Ability to process written and oral communication from various sources.
• Ability to work the 8 a.m. to 5 p.m. shift.
• Legally authorized to work in the United States.
• Fluent understanding and spoken communication in English.
• Advanced data-entry skills, including 10-key and typing at 35 WPM.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Experience with high-volume calls.
• Ability to multitask and communicate effectively while documenting processes.
• Effective time-management skills.
• Ability to work weekends in emergency situations.

Nice To Haves

• Brightree and Apachetta, or other Windows-based EMR software experience.
• Two years of experience in patient file creation and order production.
• Medical chat software experience.
• Spanish language skills.
• Military retirees, Veterans, and their family members are encouraged to apply.

Responsibilities

• Handle high volumes of inbound and outbound calls with patients, family members, and medical providers.
• Process order entries, up to 100 per day.
• Coordinate with various branches for remote printing and remain flexible between duties.
• Troubleshoot equipment for repair or determine whether it is damaged beyond repair.
• Educate patients and caregivers about oxygen, equipment, and hospital requirements or policies.
• Maintain patient records, including documenting missed appointments and prescription changes, conducting patient audits, researching patient files, and updating personal information.
• Resolve issues with the Veterans Affairs (VA) office.
• Run and process daily route reports.
• Cross-train and work in multiple departments as needed.

Benefits

• 401(k) with 2% matching.
• Employer-paid medical, dental, vision, life insurance, and long-term disability coverage for employee-only coverage.
• Paid holidays.
• Vacation and sick time.
• Discretionary performance-based employee bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED