Customer Service Patient Liability Rep I

Piedmont Healthcare Inc.•Atlanta, GA

About The Position

The Customer Service Patient Liability Rep I handles and resolves incoming customer inquiries and concerns, providing patients and guarantors from hospitals and physician practices with a consistent, seamless experience. The role also follows up on and collects outstanding guarantor balances through outbound phone contact and provides financial counseling resources to physician offices, hospitals, and patients or guarantors when necessary. The schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

High school diploma or GED.
At least one year of related healthcare experience.

Nice To Haves

Associate’s or bachelor’s degree from an accredited university.
Experience working with Epic Resolute Hospital and Professional Billing and Epic Single Billing Office (SBO) functionality.
Understanding of hospital and professional billing practices.
Experience with or understanding of working in a Cisco Unified Contact Center environment.

Responsibilities

Handle and resolve incoming customer inquiries and concerns from patients and guarantors of hospitals and physician practices.
Provide patients and guarantors with a consistent and seamless customer experience.
Follow up on and collect outstanding guarantor balances through outbound phone contact.
Provide financial counseling resources to physician offices, hospitals, and patients or guarantors when necessary.