Customer Relations Rep

TOUCHETTE•Cahokia, IL

3d•$20 - $25•Onsite

About The Position

The Customer Relations Representative performs primarily as an operator for both hospitals and works in the hospital front lobby area. The role monitors alarms, makes emergency and non-emergency public announcements, and assists customers, visitors, and vendors when requested. It also operates both hospitals’ mailrooms from one location.

Requirements

High school diploma required.
Active listening skills.
Social perceptiveness.
Professionalism, including tact, respect, accountability, follow-through, and the ability to react well under pressure.
Active learning and the ability to apply new information to problem-solving and decision-making.
Ability to place and receive a high volume of calls, communicate face to face, monitor alarms while using a phone, and work during hospital-related emergencies.
Ability to sit and/or stand for prolonged periods.
Ability to wear personal protective equipment (mask, gown, and gloves) when required.
Ability to use hands to handle or feel objects, tools, or controls; reach, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste, or smell.
Ability to occasionally lift and/or move up to 25 pounds and, with assistance, push someone in a wheelchair.

Nice To Haves

Two years of experience as a receptionist, call center representative, or switchboard operator.
One year of customer service experience.
One year of experience using Microsoft Word and Excel.
One year of alarm-monitoring experience.

Responsibilities

Answer and direct incoming and outgoing calls, including calls to the emergency hotline.
Use the public address system to make emergency and non-emergency announcements, including while relieving operators for breaks and lunches.
Monitor weather radio activations and notify the hospital of severe weather alerts (Code Grey).
Prevent unauthorized entry to the switchboard area and other restricted work areas.
Document long-distance calls requested by employees.
Maintain knowledge of emergency codes and procedures.
Operate both hospitals’ mailrooms from one location.
Answer assigned office telephone calls professionally and promptly.
Greet customers and visitors courteously and provide directions when requested.
Report work-related deficiencies to the Manager without delay.
Adhere to hospital goals, policies, and standards.
Participate in departmental performance-improvement activities and attend department meetings.
Complete other duties and tasks as assigned.
Share opportunities to teach, motivate, and uplift others.