Customer Relations Analyst

Grabba-Leaf LLC•Pompano Beach, FL

2d•$46,000 - $60,000

About The Position

We are seeking an organized and detail-oriented Customer Relations Analyst to contribute to business growth. The role includes order processing and fulfillment, inventory management, shipping and logistics coordination, preparing sales reports, analyzing data, supporting sales initiatives, and providing administrative assistance. The position serves as a key point of contact for customer inquiries, ensuring timely communication and exceptional customer service while supporting the overall sales process.

Requirements

At least 1 year of experience in sales support, sales coordination, customer service, or an administrative role.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Strong attention to detail and ability to prioritize and manage multiple tasks in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Proficiency in using office equipment and standard office procedures.

Nice To Haves

Associate's degree or higher in Business Administration, Sales, Marketing, Economics, or a related field.
Experience with QuickBooks or similar ERP/accounting software.
Previous experience in sales coordination, sales support, customer service, or an administrative role.
Experience with CRM systems.

Responsibilities

Assist the team with daily sales coordination and administrative tasks.
Process customer orders accurately and coordinate fulfillment from receipt through delivery.
Prepare, maintain, and analyze sales reports, tracking sales performance and key metrics.
Monitor inventory levels and work with warehouse teams to ensure product availability.
Coordinate logistics and shipping, including tracking deliveries and resolving shipping issues.
Communicate with customers and vendors by phone, email, and other communication channels.
Respond to customer inquiries and resolve issues in a timely and professional manner.
Maintain accurate customer records, sales documentation, and order information in internal systems.
Assist with preparing sales presentations, proposals, and other sales materials.
Coordinate sales initiatives, promotions, and other sales support activities.
Collaborate with sales and warehouse teams to support smooth order processing and customer satisfaction.
Perform general administrative duties, including filing, scheduling meetings, and maintaining sales documentation.
Assist with special projects and other duties as assigned.