Customer Relations Analyst

Snider Fleet Solutions•Fort Mill, SC

3d•Onsite

About The Position

Snider Fleet Solutions is seeking a Customer Relations Analyst to provide financial, administrative, clerical, and customer support as part of the Customer Relations team. The role requires strong working knowledge of billing processes, vendor interfaces, customer service, and related rules, policies, and procedures. The analyst works professionally with branch offices and the corporate office and helps ensure accurate processing, consistent administrative practices, and effective system processes. The position is based at the company’s corporate office. Most work consists of normal office tasks and interaction with peers and Snider branches. Overnight and out-of-market travel to other Snider locations and customers is less than 25%. During visits to Snider locations, the employee may occasionally be exposed to moving mechanical parts or equipment, fumes, or airborne particles; noise is usually moderate to high.

Requirements

High school diploma required.
Knowledge of invoicing and the AS400 system.
Analytical and logistical skills.
Basic knowledge of Excel.
Strong written and verbal communication skills and strong interpersonal skills.
Team-oriented and goal-driven approach.
Ability to work effectively with branch offices, corporate staff, vendors, sales, accounting, inventory, collections, and IT.

Nice To Haves

College degree.
Two years of similar experience.
Experience with Word and Outlook.

Responsibilities

Ensure prompt and accurate processing of National Account purchase transactions.
Work directly with National Account tire vendors to research and resolve vendor billing disputes.
Enter credits manually and handle error rejects daily, making necessary corrections and adjustments.
Discuss National Account disputes daily with administrative staff.
Coordinate daily with the sales team to ensure correct system processing.
Coordinate with accounting to discuss and receive general ledger codes.
Work with inventory departments to analyze received inventory and check for negative inventory relating to customer invoices and DRs.
Lead, guide, and teach administrative policies and procedures to company branches to ensure compliance and consistency.
Work as a member of the Collection Team to maintain established Days Sales Outstanding.
Review and implement new system processes and techniques as needed.
Work effectively with the IT Team to support automation projects.