Customer Relations Specialist
About The Position
Renewal by Andersen, the custom division of Andersen Windows, is seeking a friendly, organized, and customer-focused Customer Relations Specialist for its Indianapolis team. The role serves as an important point of contact for homeowners throughout window and door replacement projects, guiding them through the installation process and helping them feel informed, supported, and confident. The specialist communicates with customers, coordinates installation scheduling after products are ordered, provides updates and follow-up, resolves concerns, and supports customer satisfaction goals. The position requires balancing multiple projects and priorities while keeping accurate records and providing timely service in a fast-paced, team-oriented environment.
Requirements
- At least 2 years of experience in an office and customer service environment.
- Strong customer service and problem-solving skills, including the ability to confidently handle customer questions and concerns.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities, with the ability to multitask and manage competing priorities.
- A positive, professional attitude and the ability to remain calm and solutions-focused in challenging situations.
Nice To Haves
- Experience working with CRM platforms, particularly Salesforce.
- Experience with scheduling, project coordination, or customer relationship management.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
Responsibilities
- Communicate with customers throughout their projects, provide helpful information, answer questions, and set clear expectations about the installation process.
- Manage installation schedules after products have been ordered and coordinate convenient installation dates with customers.
- Proactively communicate scheduling updates, confirm timelines, and ensure customers know what to expect.
- Follow up with customers before and after installation to answer questions, resolve concerns, and support a positive experience.
- Use problem-solving and de-escalation skills to handle challenging conversations and find effective solutions.
- Help generate positive customer feedback and maintain Net Promoter Score (NPS) metrics.
- Balance multiple customer projects and priorities while maintaining accurate records and timely follow-up.
Benefits
- Medical, dental, vision, and life insurance coverage.
- 401(k) retirement plan with a company match.
- Student loan repayment program.
- Employee discount and perks program.
- Paid time off, paid holidays, and floating holidays.
- Additional opportunities and resources to support employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
