Customer Relations Specialist

Compass Health Network•Columbia, MO

2d•Onsite

About The Position

The Customer Relations Specialist (CRS) is the welcoming face and first point of contact for the clinic and a key member of the integrated care team. The role supports patients’ experience from their first interaction and helps day-to-day clinic operations run smoothly. The CRS greets patients, manages check-in and check-out for appointments across primary care, dental, behavioral health, and specialist services, verifies insurance and demographic information, collects co-pays, and assists with scheduling and front-office tasks. The role may require travel to nearby clinic locations as needed. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., for 40 hours weekly. A $1,000 retention bonus is offered; bonuses are paid according to the bonus policy, and exclusions may apply.

Requirements

At least one year of customer service experience.
A valid driver's license and agency-established minimum automobile coverage.
Strong communication and organizational skills.
Comfort working in a high-traffic, patient-facing role.
Attention to detail and basic computer and data-entry skills.
Willingness to travel locally between clinic sites if needed.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Greet patients and provide excellent customer service at every visit.
Manage appointment check-in and check-out, including verifying insurance and demographic information.
Collect co-pays and complete necessary paperwork.
Answer phones, direct messages, and assist with scheduling.
Keep the front office and waiting areas organized and welcoming.
Enter data accurately into electronic health records (EHR).
Travel to nearby clinic locations as needed.
Maintain strict patient confidentiality and follow HIPAA guidelines.