Patient Registration Outpatient Angel Hospital

HCA Healthcare • Franklin, NC

1d

About The Position

The Patient Registration role supports clinical practice by billing for patient services and overseeing medical record functions and referral processes. The position provides excellent customer service and performs daily operational duties, including backup support for Practice Specialist I and II.

The role helps ensure accurate billing and cash flow, maintains organized and secure medical records in compliance with HIPAA, The Joint Commission, and applicable laws and organizational guidelines, and coordinates referrals for diagnostic procedures and specialist appointments. The employee prioritizes assignments and manages interruptions from providers, coworkers, and telephone calls.

Requirements

• High school graduate or GED.
• At least 6 months of experience.

Responsibilities

• Accurately enter charges for clinical and special laboratory services into practice software within 24 hours of receipt.
• Consult with practitioners about unusual billing issues to support accurate coding.
• Post payments and maintain the change drawer according to department protocol.
• Answer patients’ general billing questions.
• Maintain the chart room and ensure medical record materials are filed appropriately.
• Manage the flow and release of medical record information according to established policies and procedures.
• Protect the security and integrity of patient information while maintaining confidentiality and compliance.
• Schedule diagnostic tests, procedures, and specialist appointments by coordinating with diagnostic centers and specialists.
• Notify providers and patients of appointment or procedure dates, times, and locations.
• Document referral and appointment information accurately in the medical record.
• Provide backup support for Physician Practice Specialist I and II.
• Prioritize work according to the relative importance of activities and assignments.
• Manage interruptions from providers, coworkers, and telephone calls calmly and efficiently.
• Complete other duties as assigned or requested.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED