Patient Access Coordinator - Outpatient Registration

Lifepoint Health•Martinsville, VA

6d•$15 - $19•Onsite

About The Position

The Patient Access Coordinator performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. As a member of the Patient Access team, the coordinator supports patients and staff and helps advance the mission of making communities healthier. The role involves collecting and accurately entering patient information, helping patients understand required processes and paperwork, coordinating with clinical and administrative personnel, and supporting other registration areas when needed.

Requirements

High school diploma or equivalent.
Three months of on-the-job training.

Responsibilities

Greet patients promptly upon arrival using appropriate scripting and a welcoming manner.
Obtain and accurately enter required demographic, billing, and clinical information in the registration system.
Search the MPI to verify the correct medical record number and notify Medical Records of duplicate numbers.
Research patients’ visit histories to ensure compliance with Medicare’s 72-hour rule.
Complete the Medicare Secondary Payor Questionnaire when applicable and retain it in the appropriate system.
Distribute and explain forms, documents, and educational handouts to patients or family members.
Meet with patients or caregivers before or after admission to exchange information and documentation, explain the process, and address questions or concerns.
Communicate with admitting physicians’ offices, nursing staff, and other appropriate personnel about admissions and placement.
Verify insurance benefits, obtain precertification or authorization as needed, determine and accept required payments, or refer patients to financial counselors.
Perform medical necessity checks when appropriate if not already completed during scheduling or preregistration.
Provide coverage to other registration areas when necessary.

Benefits

Medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability coverage.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
$5,000 sign-on bonus, subject to conditions.