Patient Registration Specialist - 550 Cherry

Cherry Health • Grand Rapids, MI

5d • Onsite

About The Position

The Patient Registration Specialist serves as a point of contact for patients and the public, handling scheduling, insurance eligibility confirmation, billing and collections, and patient questions and concerns. The role also performs general office and clerical functions to support smooth administrative operations and must follow organizational policies, procedures, ethical standards, and licensing and accreditation guidelines.

This is a full-time position typically scheduled Monday through Friday between 7:45 a.m. and 5:00 p.m. Some late nights and Saturdays are required, and travel to other Cherry Health sites may be required. The position may serve all patient populations. Essential functions must be accomplished with or without accommodations.

Requirements

• High school diploma or GED.
• One year of experience in a healthcare setting with electronic medical record experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Professional and courteous communication with patients, colleagues, and staff, in person and by phone.
• Customer service skills to address and resolve patient concerns.
• Attention to detail and ability to enter patient information accurately while managing multiple tasks.
• Knowledge of Microsoft Office and electronic health record systems, with ability to adapt to new software.
• Strict adherence to HIPAA guidelines and patient confidentiality.
• Effective time management, multitasking, and organizational skills.
• Ability to perform the position's essential functions with or without accommodations.

Nice To Haves

• Associate’s degree.
• Bilingual skills, preferably Spanish, and ability to translate if applicable.

Responsibilities

• Open the registration area and telephones promptly at assigned hours and carry out closing procedures effectively.
• Greet patients and collect required documentation, confirm insurance eligibility, and obtain required signatures.
• Collect and update patient and insurance information, and process payments or bill patient accounts.
• Schedule, confirm, and reschedule appointments in accordance with established scheduling guidelines.
• Review sliding fee scale costs when needed and communicate payment options to patients.
• Monitor daily schedules for compliance with organizational guidelines, report variations, and recommend efficiency improvements.
• Maintain patient records, statistics, and office productivity reports, and assist with data reporting as requested.
• Manage office supply inventory.
• Perform general office tasks, including filing, sorting, mail distribution, and data entry.
• Participate in annual ongoing education, including CPR and other required training.
• Perform additional duties as assigned by the supervisor.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, dental, and vision insurance for employees and their families.
• Four weeks of paid time off per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching dollar for dollar up to 5%.
• MET and MESP 529 savings plans.
• Pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED