Patient Registration Specialist

Inomedic Health Applications•Richland, WA

1d•Onsite

About The Position

The Patient Registration Specialist provides friendly, courteous, and confidential assistance to patients during check-in and check-out in support of Occupational Medical Services at the Hanford site in Richland, Washington. This is a union position. The role operates in a clinical environment and may include work at the 1979 Snyder Street, Richland, WA clinic and the 200W Clinic on the Hanford Site. The employee may be asked to perform other duties assigned by management. Employment is contingent upon a successful background check and potential drug screening; the employer maintains a drug-free workplace.

Requirements

At least 6 months of experience in a related field.
Ability to travel to multisite locations.
Ability to cover after-hours shifts if needed.
Ability to use Microsoft products, electronic medical records, and email.
Excellent telephone customer service skills, interpersonal communication, problem-solving, and organizational skills.
Attention to detail and strong organizational skills.
Ability to work effectively in a healthcare environment.
Ability to stand or sit for extended periods.
Minimum educational credentials from an accredited school, college, or university; no specific degree is stated.
Ability to perform the essential duties satisfactorily.

Nice To Haves

Typing speed of 45 words per minute or higher is preferred.
Six months of experience in a related field is listed as preferred in the desired skills section.

Responsibilities

Review charts for upcoming appointments and confirm information accuracy.
Instruct patients on completing intake forms, case histories, and other documentation, and ensure the documentation is complete.
Secure medical records and confidential information in accordance with established procedures.
Direct patients through appropriate services to maintain clinic flow.
Perform quality assurance audits of documents for accuracy and completion after services.
Complete close-out paperwork upon patient check-out.
Protect patient confidentiality in compliance with IHA Privacy Practices and HIPAA regulations.
Audit end-of-day Record of Visit data daily.
Support case management and provider staff by coordinating special requests.
Maintain front desk organization and supply inventory for both facilities.
Answer multiline telephone calls, respond to routine inquiries, or route calls as necessary.
Coordinate with medical schedules to assist patients with follow-up appointments and resolve appointment conflicts.
Perform daily front-desk closing procedures, including securing confidential information and closing the facility.
Display responsible behaviors and communicate effectively with others.
Demonstrate competency and problem-solving skills related to job duties.