Patient Registration Specialist - 550 Cherry

Cherry Health • Grand Rapids, MI

7d • Onsite

About The Position

The Patient Registration Specialist serves as a point of contact for patients and the public, handling scheduling, insurance eligibility, billing and collections, and patient questions and concerns. The role performs general office and clerical functions to support smooth administrative operations while adhering to organizational policies, procedures, ethical standards, and licensing and accreditation guidelines.

This is a full-time position typically scheduled Monday through Friday between 7:45 a.m. and 5:00 p.m. Some late nights and Saturdays are required. Travel to other Cherry Health sites may also be required. The role serves all patient populations and includes ongoing annual education, including CPR and other required training.

Requirements

• High school diploma or GED.
• One year of experience in a healthcare setting with electronic medical record experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Ability to communicate professionally and courteously with patients, colleagues, and staff in person and by telephone.
• Strong customer service skills and ability to address and resolve patient concerns.
• Attention to detail and ability to manage multiple tasks accurately, including correct entry of patient information.
• Knowledge of Microsoft Office and electronic health record systems, and ability to adapt to new software applications.
• Strict adherence to HIPAA guidelines and patient confidentiality.
• Effective time management, multitasking, and organizational skills.
• Ability to work collaboratively and demonstrate integrity, respect, professionalism, and commitment to learning.
• Ability to perform the essential functions with or without accommodations.
• Some late nights and Saturdays are required; travel to other Cherry Health sites may be required.

Nice To Haves

• Associate’s degree.
• Bilingual skills, with Spanish preferred, and ability to translate if applicable.

Responsibilities

• Open the registration area and telephones promptly at assigned hours and carry out closing procedures effectively.
• Greet patients and collect necessary documentation, confirm insurance eligibility, and obtain required signatures.
• Collect and update patient and insurance information, and process payments or bill patient accounts.
• Schedule, confirm, and reschedule appointments in accordance with established scheduling guidelines.
• Review sliding fee scale costs as needed and communicate payment options to patients.
• Monitor daily schedules for compliance with organizational guidelines, report variations, and recommend efficiency improvements.
• Maintain accurate records, patient statistics, and office productivity reports; assist with data reporting as requested.
• Manage office supply inventory.
• Perform general office duties, including filing, sorting, mail distribution, and data entry.
• Participate in annual ongoing education, including CPR and other required training.
• Perform additional duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for employees and their families.
• Four weeks of paid time off per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching up to 5%.
• Pet insurance.
• Employee Assistance Program.
• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• MET and MESP 529 savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED