Patient Registration & Scheduler - Behavioral Health

Geisinger•Danville, PA

20d•Onsite

About The Position

The Patient Registration & Scheduler provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences across the system. The role also collects and maintains basic patient registration and insurance information in compliance with HIPAA guidelines and facilitates positive communication among patients, physicians, clinical staff, outreach sites, and internal departments. This is a full-time, day-shift position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. Work is typically performed in an office environment. A high school diploma or GED and at least one year of related experience are required. Previous behavioral health, patient scheduling, or patient registration experience is strongly preferred.

Requirements

High school diploma or GED equivalent.
At least one year of related work experience.
Communication skills.
Computer literacy.
Customer service skills.

Nice To Haves

Previous behavioral health experience.
Previous patient scheduling experience.
Previous patient registration experience.
Associate's degree in Business Administration or Management.

Responsibilities

Schedule patient appointments system-wide for providers, including specialty and ancillary services.
Schedule ancillary and diagnostic procedures and tests, and provide appropriate preparation instructions based on physician-specific and department guidelines.
Complete accurate basic registration, demographic, and insurance information during appointment scheduling to support timely and accurate payment for services.
Process appointment scheduling, cancellation, and confirmation requests by matching patient preferences with documented physician-specific scheduling guidelines and seeking the first available appointment that suits the patient's preferred time, date, and location.
Process referral requests and obtain referrals for physician offices as required.
Answer patient and referring physician questions about appointment status.
Coordinate the holding and release of template slots for requests to occur within weeks.
Facilitate and ensure physician-to-physician or department contact.
Maintain patient registration and insurance information in compliance with HIPAA guidelines.
Communicate with patients, physicians, clinical staff, outreach sites, and internal departments using writing, telephone, email, and internet skills.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account with employer contribution.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contribution.
Generous paid time off plan with rapid accrual.
Tuition reimbursement up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; free legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.