US-Patient Registration Representative

R1 • Austin, TX

12d • Onsite

About The Position

At R1, the Patient Registration Representative is the first point of contact for patients and families, helping them access care with fast, compassionate, and accurate service. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success at Ascension Dell Children’s Medical Center in Austin, Texas. The role involves checking patients in, gathering information by phone, working across multiple computer systems, and coordinating with clinical teams in a fast-paced environment. R1 provides training for candidates without a healthcare background. The schedule is full-time overnight: Wednesday 6 PM–12 AM and Thursday through Saturday 6 PM–6 AM. The posting lists base pay ranges of $16.12–$19.50 per hour and $16.12–$23.21 per hour; individual pay depends on role, level, location, skills, experience, education, and training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain attention to detail.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; not required.
• Bilingual proficiency in Spanish or another language; not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support patients who may be ill, anxious, confused, or overwhelmed with a professional and reassuring approach.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations.
• Supportive team environment focused on professional growth, innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED