US-Patient Registration Rep
About The Position
The Patient Registration Rep interacts with client hospital patients by telephone, using appropriate scripts to ensure medical records are current and entering information accurately into electronic systems. The role also contacts insurance companies through websites, fax, or telephone to obtain benefit information and determine pre-certification or authorization requirements. The representative provides excellent customer service while addressing patient-raised issues and recommending appropriate solutions. The position includes mentoring new hires and leading the local R1 Entri team in completing assigned work-area responsibilities. Work involves using a computer, telephone, and other equipment while sitting, standing, or walking for periods of time. The position is remote and has a well-lit, quiet, climate-controlled work environment.
Requirements
- At least 2 years of experience.
- High school education or equivalent experience.
- Excellent customer service skills.
- Good oral and written communication skills.
- Ability to accurately input information electronically.
Responsibilities
- Contact client hospital patients by telephone using appropriate scripts to ensure medical records are current.
- Accurately enter information electronically.
- Contact insurance companies through websites, fax, or telephone to obtain benefit information and pre-certification or authorization requirements.
- Provide excellent customer service, address issues raised by patients, and recommend appropriate solutions.
- Mentor new hires.
- Lead the local R1 Entri team in completing assigned work-area responsibilities.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
