Patient Registration Rep

The University of Kansas Health System•Kansas City, KS

2d•Onsite

About The Position

The Patient Registration Representative is responsible for inpatient and outpatient registrations for the Health System. The role obtains and verifies patient identification, demographic, insurance, and financial information to accurately register and secure patient encounters. It also includes point-of-service collections when required and maintaining a professional image while providing excellent customer service to patients and families. The representative admits and registers scheduled, unscheduled, and emergent patients in the assigned department, conducts bedside admissions for direct admits as needed, explains facility policies, and obtains required patient and insurance forms and signatures. The role also supports other admitting areas as requested and performs related administrative duties. The listed responsibilities describe essential job functions but are not exhaustive; duties may vary by department or unit.

Requirements

High school graduate or GED.
Knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of clerical, registration, and/or customer service experience within a health care setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, if applicable.
Admit and register scheduled, unscheduled, or emergent patients for the assigned department.
Conduct bedside admissions for direct admits to the unit as needed.
Obtain and verify patient identification, demographic, insurance, and financial information, and enter accurate information into the computer system.
Greet patients and relatives, interview them, and obtain or recheck pertinent information.
Collect co-payments or deposits as appropriate and balance the cash drawer as part of the end-of-day process.
Explain facility policies and ensure patients or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Document information accurately on the appropriate forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations; complete MSPQ as required for admission.
Attend and participate in relevant staff training or education.
Manage the inventory and release of patient valuables placed in the safe according to department policy, as needed.
Provide coverage in all areas of Admitting as requested and in accordance with established guidelines.
Perform other assigned duties or projects, which may include special projects, telephone coverage, filing, scanning, and copying.