Patient Registration Rep
Henry Ford Health•Detroit, MI
•Onsite
About The Position
The Patient Registration Rep serves as a welcoming representative of Henry Ford Health and provides patients with a seamless, compassionate registration experience. The role supports patients, visitors, and clinical and non-clinical staff by managing registration activities, verifying insurance eligibility, and advocating for patient needs. The department is based at Henry Ford St. John in Detroit and works in a fast-paced environment focused on efficient, compassionate service.
Requirements
- High school diploma or G.E.D. equivalent.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors over the telephone, in person, and in writing.
Nice To Haves
- One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
- EPIC training or experience.
- Familiarity with insurance payor systems and ICD-10 medical terminology.
Responsibilities
- Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
- Confirm insurance eligibility and manage cash collections.
- Accurately update patient registration and insurance information.
- Respond to caller and customer inquiries and advocate on their behalf to meet their needs.
- Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.
Benefits
- Career growth through collaborative, mission-driven work and continuous learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
