Patient Registration Rep-Er
About The Position
The Patient Registration Representative ensures a positive patient experience during registration by providing excellent customer service. The role identifies patients, collects accurate demographic information, verifies insurance, determines and collects financial liability, and explains hospital policies and patient rights to patients and families. Accuracy and strong communication support patient satisfaction and appropriate reimbursement. The representative enters and corrects insurance, demographic, and financial information in the legacy ADT system at the time of service or during pre-registration or pre-admission. The role explains the Dignity Health Payment Assistance program and directs patients to further assistance when needed. It also identifies and obtains required patient or guarantor signatures, follows hospital credit-card handling procedures, and protects credit-card information as confidential. For assigned scheduled admissions and outpatient services above the facility’s defined dollar threshold, the representative verifies insurance benefits—when possible, at least three days before service—using electronic verification systems or by contacting payers, and documents the results accurately.
Responsibilities
- Provide customer service to support a positive patient registration experience.
- Identify patients and collect accurate demographic information.
- Verify insurance coverage and determine and collect financial liability.
- Explain hospital policies and patient rights to patients and families.
- Enter and correct insurance, demographic, and financial information accurately and promptly in the legacy ADT system, at service or during pre-registration or pre-admission.
- Explain the Dignity Health Payment Assistance program and direct patients to further assistance when necessary.
- Identify required patient or guarantor forms and obtain signatures.
- Follow hospital credit-card handling procedures and maintain the confidentiality of credit-card information, accessing only one credit-card payment at a time.
- Verify benefits for assigned scheduled admissions and outpatient services above the facility’s defined dollar threshold, when possible at least three days before service, using electronic verification systems or contacting payers directly.
- Accurately document insurance coverage information in the system.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
