Patient Registration Rep, Bilingual

WakeMed Health & Hospitals • Raleigh, NC

3d

About The Position

At WakeMed, Patient Registration Representatives create a welcoming first impression for every patient. The role is suited to someone who enjoys helping others, works effectively in a fast-paced healthcare environment, and is passionate about exceptional customer service. The representative greets patients, visitors, and healthcare professionals; registers patients and maintains accurate demographic, insurance, and guarantor information in the electronic medical record; verifies insurance and collects point-of-service payments; and completes check-in and check-out processes. The role may also involve scheduling appointments, coordinating with patients and care teams, addressing questions and concerns, and supporting front office operations to ensure smooth patient flow. Representatives must maintain confidentiality and comply with organizational and regulatory requirements.

WakeMed Health & Hospitals has served the community since 1961 and is the leading provider of health services in Wake County. Its mission is to improve the health and well-being of the community through outstanding, compassionate care.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Healthcare-setting experience involving patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to accurately enter and maintain patient information.
• Ability to multitask and remain organized in a fast-paced environment.
• Collaborative, professional, compassionate approach and commitment to service excellence.
• Treat patients and teammates with respect, care, and accountability.

Nice To Haves

• One year of customer service experience.
• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.

Responsibilities

• Greet patients, visitors, and healthcare professionals in a friendly, professional, service-oriented manner.
• Register patients and accurately enter demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes accurately and efficiently.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with organizational and regulatory requirements.
• Address patient questions and concerns with professionalism and empathy.
• Support front office operations to ensure smooth patient flow and an outstanding patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED