Patient Registration Rep - Emergency Room

Henry Ford Health • Brownstown, MI

3d

About The Position

The Patient Registration Rep works in the fast-paced Emergency Room in Brownstown, where teamwork and communication are imperative. This role is the first point of contact for patients and is responsible for creating a welcoming, efficient experience and supporting smooth access to healthcare services. The position handles patient registration, insurance verification, and cash collections while advocating for patient needs. It is part time, averaging around 20 hours per week, with a 7 p.m.–3:30 a.m. shift and possible midnight-shift coverage (10:30 p.m.–7 a.m.) as needed. The schedule requires every other weekend and rotating holidays.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience.
• ICD-10 medical terminology experience.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections.
• Update patient registration and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED