Patient Registration Rep

Henry Ford Health • Rochester, MI

1d • Onsite

About The Position

The Patient Registration Rep serves as a welcoming point of contact for patients and supports patients, visitors, and clinical and non-clinical staff. The role ensures a smooth and efficient registration process through patient registration, insurance verification, and cash collections, while helping create a positive first impression and addressing patient needs with care and precision. The position is located in Rochester Hills and is full time, with hours from 5:00 a.m. to 1:30 p.m.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience and familiarity with insurance payor systems and ICD-10 medical terminology.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Register new patients and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to ensure their needs are met.
• Manage cash collections and ensure accurate financial transactions.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating patient needs.

Benefits

• Opportunities for career growth and collaboration with diverse teams.
• Access to continuous learning and development to advance skills and achieve professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED