Patient Registration Rep - Emergency Room

Henry Ford Health • Brownstown, MI

3d

About The Position

The Patient Registration Rep is the first point of contact for patients and helps provide a welcoming, efficient experience. The role handles patient registration, insurance verification, and cash collections while advocating for patient needs. It contributes to a positive first impression and smooth access to healthcare services. The position is listed at Brownstown Emergency and is described as day shift and full time.

The department provides patient registration services as part of Henry Ford Health. The posting also describes the department's corporate headquarters at One Ford Place in Detroit New Center, though the role's listed location is Brownstown Emergency.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience.
• ICD-10 medical terminology experience.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections.
• Update patient registration and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED