Patient Registration Rep | Doctors Hospital | 3:30p -12a | Rotating Weekends

OhioHealth•Augusta, GA

12d

About The Position

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim and support timely reimbursement. It provides customer service to patients, families, visitors, OhioHealth physicians, and associates. The role performs registration functions across Patient Access areas, maintains patient confidentiality, and follows the policies and procedures applicable to each access area. Depending on the care site, the role may also manage visitor credentialing and provide wayfinding assistance. The schedule is 3:30 p.m. to midnight, 40 hours per week, with a biweekly rotating schedule. Week 1: Sunday, Monday, Wednesday, Thursday, and Friday. Week 2: Monday, Tuesday, Wednesday, Friday, and Saturday.

Requirements

High school diploma or GED.
Excellent communication, organization, and customer service skills.
Basic computer skills.
One to two years of previous experience in a medical office setting.

Responsibilities

Accurately identify patients in the EMR system.
Obtain and enter accurate patient demographic and financial information through standard work processes, by phone, virtually, face-to-face, or at the bedside, while maintaining confidentiality and providing customer service.
Provide exceptional customer service to patients, families, visitors, OhioHealth physicians, and associates.
Perform registration functions in Patient Access areas and comply with policies and procedures specific to each access area.
Use critical thinking to make decisions, resolve issues, and escalate concerns when necessary.
Use computer programs to enter and retrieve information.
Verify insurance eligibility through online systems, payer websites, or phone calls.
Secure and track insurance authorizations and process BXC patients.
Transcribe ancillary orders and schedule outpatients.
Generate, print, and provide patient estimates using price estimator products.
Collect patients’ out-of-pocket expenses and past balances, attempt to collect residual balances, and work toward individual and departmental goals.
Answer questions about insurance residuals and self-pay accounts.
Use knowledge of CPT codes to select codes accurately from clinical descriptions.
Generate regulatory documents and obtain consent signatures.
Identify or determine whether patients with out-of-network coverage can be accepted into the organization.
Review insurance information and discuss available financial aid with patients.
Explain billing procedures and hospital policies, and provide appropriate literature and documentation.
Scan required claim-submission documents into the patient medical record.
Escort or transport patients safely and efficiently to and from various destinations.
Assist clinical staff with administrative duties as needed.
Assist with training new associates.
Oversee reception desks and lobbies, including maintaining cleanliness and order in surrounding areas.
Register patients or obtain consents on nursing units.
Use a multi-line phone system and transfer callers to appropriate patient rooms or other locations.
Make reminder calls to patients.
Process offsite registrations, offsite paper registrations, and preregistered paper accounts.
Maintain patient logs for statistical purposes.
Review insurance information and determine whether referrals or financial counseling are needed.
Educate patients about MyChart, including activation.
Depending on the care site, credential visitors and provide wayfinding assistance.
Perform duties with attention to safety, quality, and efficiency as part of a High Reliability Organization.