Patient Registration Lead

UK St. Claire • Morehead, KY

5d

About The Position

The Patient Registration Lead is responsible for leading patient registration operations to ensure compliance, accuracy, and service excellence. The role oversees workflows, staff assignments, and quality improvement initiatives to support regulatory compliance, revenue integrity, and patient satisfaction. The lead develops and implements staff training, performance monitoring, and process enhancements, and collaborates with departmental leadership, clinical staff, and revenue cycle management to achieve operational and financial goals.

Requirements

• Bachelor’s degree.
• At least 7 years of experience in patient access, registration, or healthcare customer service.
• All experience must be paid and in the same related field; part-time and PRN experience is prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
• An equivalent combination of education and experience may be considered.

Nice To Haves

• Experience in an emergency department or high-volume setting.

Responsibilities

• Oversee registration workflows to ensure efficiency, accuracy, and compliance.
• Assign, monitor, and review staff work to maintain service-level standards and patient satisfaction.
• Provide leadership, guidance, and performance feedback to registration representatives.
• Lead quality assurance programs and prepare compliance and performance reports.
• Collaborate with clinical and revenue cycle leaders to align registration processes with organizational objectives.
• Identify opportunities for process improvement and implement best practices.
• Serve as an escalation point for staff, patients, and clinical partners to resolve complex issues.
• Develop and deliver training programs to ensure staff competency and consistency.
• Support departmental budgeting, staffing, and scheduling needs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager