Patient Registrar

Cape Cod Healthcare • Falmouth, MA

3d

About The Position

The Patient Registrar is responsible for interviewing patients and/or their representatives to gather necessary information for the registration process within the hospital information system. This role ensures the accuracy, confidentiality, and integrity of the automated database. The Patient Registrar also coordinates and communicates registration activities with various hospital departments to support effective patient care. They initiate and maintain organized files, contact patients and insurers to obtain necessary information for reimbursement, verify benefits, and obtain required pre-certifications. This position plays a key role in ensuring maximum reimbursement for the hospital and maintaining knowledge of departmental policies and procedures. Additionally, the Patient Registrar processes admissions, discharges, and transfers, explains and processes patient payments, and provides essential information regarding healthcare directives and financial matters. They are expected to provide excellent service to all individuals they interact with and may also be involved in scheduling patient visits and performing other assigned duties.

Requirements

• Ability to read, write and communicate in English at the level of a high school graduate.
• Ability to type at the rate of 25 WPM as demonstrated by a timed test.
• Computer skills to perform the job functions in a satisfactory, accurate and productive manner.
• Successful passage of a Medical Terminology course within the last five years or successful passage of Medical Terminology challenge exam.
• Ability to work independently and under pressure.

Responsibilities

• Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system.
• Maintain the accuracy, confidentiality, and integrity of the automated database.
• Coordinate and communicate accurate and updated registration/admission/and pre-admission activities with Medical Records, Nursing, Care/Case Management, Utilization Management, Physicians' offices, Patient accounts, and any other hospital departments.
• Initiate and maintain organized files and records, related to orders, payer authorizations, booking slips, schedules, and others per department procedure.
• Contact patients, employers, insurers and patient representatives to obtain insurance and other information necessary to secure hospital reimbursement.
• Verify benefits and pre-certify all insurance plans to ensure maximum reimbursement to the hospital.
• Obtain referrals and authorizations required and document complete information, along with approved bed status, if applicable, in the computer system.
• Ensure timely placement of patients in the most effective and appropriate manner.
• Process admissions, discharges and transfers of all Hospital patients, per department procedures.
• Explain and process payments from patients, which may include but not limited to estimates, co-pays, co-insurance, and deductibles.
• Follow department procedures related to securing payment information and providing patient receipts.
• Provide information to patient and/or representative on Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, Financial issues and refers to Financial Counselor if appropriate.
• Obtain completed forms as available.
• Consistently provide service excellence to all patients, family members, visitors, volunteers and coworkers.
• Check in and/or transcribe orders in our HIS.
• May schedule patient visits based on departmental needs.
• Perform other work related duties and activities as assigned or requested by manager/supervisor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED