Patient Registrar -Oncology

WVU Medicine

2d•Onsite

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations in the oncology department. The position gathers and enters patient demographic, billing, and insurance information; prepares registration paperwork and obtains signatures; collects and documents payments; supports scheduling and order validation; and provides patients with information about insurance, payment, and hospital procedures. The role may also handle managed-care authorizations, screenings, and medical-necessity checks. This position is scheduled for 40 hours per week on the day shift and is non-exempt. The work takes place in a high-volume, fast-paced environment with continual interaction with patients, medical staff, and support staff, and exposure to communicable disease.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organizational ability, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communications.
Basic knowledge of medical terminology.

Responsibilities

Obtain patient, family, or legal guardian demographic, billing, and insurance information; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide information about insurance, bill payment, and hospital procedures.
Complete managed-care pre-certification and authorization responsibilities as needed.
Prepare standard consent forms, privacy notices, and other registration paperwork, and obtain required signatures, including electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer for patient payments as needed, and follow up on accounts identified by system flags.
Initiate screenings as needed, obtain pertinent coverage information, and complete appropriate paperwork.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.